Action to promote client satisfaction is in line with organisational policy and values. Organisational policy and procedures relating to contracting arrangements for IT are employed, monitored and evaluated. Client requirements for support service delivery are satisfied within quality, time and cost parameters. The purpose of most contracts is to specify the nature of agreement between two parties about the supply and receipt of goods or services. It is essential that the contract take into consideration those variables that may impact upon agreed deliverables. These variables may include timing of the work or production of the item(s), the quality of production, the cost, the warranty and after-sales service. Additionally, there is an obligation to ensure that conditions of the contract are actually fulfilled. This requires constant monitoring of whether the contract is still suitable and whether subsequent events have rendered the contract untenable to either party. This unit focuses on the process of constant review as a way of achieving this goal. The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic. Assessment must ensure: application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic. Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common. |